Revenue Collection Trend (৳)
Payment Channel Distribution
Complaint Status Overview
Connections by Ward (Top 5)
Pending Bills (Top 5)
View All →| Customer ID | Name | Ward | Due (৳) | Days |
|---|---|---|---|---|
| CUST-001254 | MD. Abu Taher | 27 | 4,850 | 45 |
| CUST-001768 | Nasima Begum | 12 | 3,250 | 38 |
| CUST-002332 | Jamal Uddin | 18 | 2,980 | 32 |
| CUST-000987 | Rina Akter | 09 | 2,450 | 31 |
| CUST-002118 | Selina Parvin | 03 | 2,250 | 30 |
Long Due Pending (Over 90 Days)
View All →| Customer ID | Name | Ward | Due (৳) | Days |
|---|---|---|---|---|
| CUST-000345 | Abdul Karim | 27 | 7,850 | 128 |
| CUST-000567 | Shahinur Alam | 12 | 6,240 | 112 |
| CUST-000789 | Musa Miah | 18 | 5,730 | 105 |
| CUST-000246 | Halim Ahamed | 09 | 5,210 | 101 |
| CUST-000135 | Monowara Begum | 03 | 4,980 | 96 |
Budget Overview
New Water Connection Application
Fill in all required fields to submit a new connection request
👤 Applicant Information
📍 Connection Address
🔧 Connection Details
Generate Water Bill
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🔍 Customer Lookup
📊 Customer Details (Auto-filled)
💲 Tariff & Charges
Collect Payment
Process bill payment for a customer
🔍 Find Customer Bill
💳 Payment Details
Outstanding Amount
👤 Customer Info
| Customer ID | CUST-001254 |
| Name | MD. Abu Taher |
| Ward | Ward 27 |
| Meter No. | MTR-2254 |
| Connection | Residential |
| Mobile | 01712-XXXXXX |
| Overdue Since | 45 days |
| Previous Payments | On time (8/12) |
No water supply for 3 days
CUST-001254 — MD. Abu Taher, Ward 27
Water supply has been completely cut for 3 consecutive days. Family of 5 heavily affected.
Meter reading dispute
CUST-003012 — Rahman Trading Co., Ward 18
Bill amount for April unusually high. Suspect meter malfunction. Requesting re-inspection.
Pipeline leak near Road 4
CUST-002332 — Jamal Uddin, Ward 18
Major pipeline leak causing road damage. Resolved on 10 May 2025 by maintenance team.
Water quality issue – brown/discolored water
CUST-004501 — City Hospital, Ward 09
Discolored water received since 16 May. Critical issue for hospital operations. Escalated to senior management.
Lodge New Complaint
Register a customer complaint for follow-up and resolution
👤 Complainant Details
📝 Complaint Details
Pending Bills
All outstanding and overdue water bills
Reports
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Monthly Revenue Report
Revenue collection, channel-wise breakdown, and trends
Pending Bills Report
List of all overdue and outstanding bills by ward
Complaint Analysis
Complaint category-wise breakdown and resolution time
Connection Status Report
Active, inactive, and new connections by ward
LIC Households Report
Low-income household connections and subsidy usage
Budget Utilization Report
Budget allocation, spend, and variance analysis
Bank Reconciliation
Match and reconcile payment records with bank statements
📥 Import Bank Statement
Inclusion & LIC Program
Low Income Community water supply management
➕ Register New LIC Household
System Admin
Manage users, roles, and system configuration
👤 Add New User
🔧 Tariff Configuration
| Category | Slab (m³) | Rate (৳/m³) |
|---|---|---|
| Residential | 0 – 10 | |
| Residential | 11 – 20 | |
| Commercial | All | |
| Industrial | All | |
| LIC / Subsidized | 0 – 5 |
System Settings
Configure system preferences and notifications